Shipping policy
GENERAL SHIPPING INFORMATION
Free Standard Shipping: On orders $99 and more in the contiguous United States – 7-14 business days for transit*
Standard Ground Shipping: $8.99 – 7-14 business days for transit
Express Shipping: $19.99 – 2 business days for transit*
Expedited Shipping: $34.99 – 1 business day for transit*
*Excludes HI, AK, GU, PR, APO/FPO, PO Boxes
**All orders take up to 1-3 business days for processing prior to shipping.
Q: When can I expect my order to be delivered?
A: Online orders may take 1 to 3 business days to process depending on order volume and product availability date. For all Express & Expedited orders, days of delivery are only Monday-Friday. UPS does not deliver on Saturday for expedited or express orders. If you have any questions regarding order delivery, please contact customer service at support@voyagergoods.com.
Q. Has my order shipped? How can I track my order?
A. You will receive a shipping confirmation email that is automatically generated when your package leaves our warehouse. It will contain information to track your order. If it has been a few days since you placed your order and you have not received shipping confirmation, please contact customer service at support@voyagergoods.com.
Q. Will I be charged for an item on my order that did not ship?
A. If an item that you ordered is not listed on the invoice that comes in your delivery, then this item has gone out of stock. We will only charge you for what we ship to you, so please allow 3-5 business days for your new total to reflect in your bank account. We do not have a back order program, so if you see that this item has become available again, please place a new order online.
Q. My order never arrived, what do I do?
A. Start by checking with surrounding houses or buildings to be sure that you item was not delivered to a neighbor. If you are unable to locate it, please contact customer service at support@voyagergoods.com.
Q. Do you ship internationally?
A. Sorry, but Voyager Goods currently only ships to all 50 United States, Puerto Rico, & U.S. Military addresses (APO/FPO). We DO NOT ship to freight forwarders. If you enter an order to be shipped to a freight forwarder, unfortunately we will need to cancel the order.